Shipping policy

This policy specifically pertains to orders within the United Kingdom. Its purpose is to ensure that you have a clear understanding of our shipping procedures. Placing an order from this store indicates your acceptance of the outlined policies.

Shipping Costs

A fee of £5.93 is applicable to orders below £50, while orders over £50 benefit from free shipping.

Transit, Handling, and Order Cut-Off Time Domestically

Typically, domestic shipments take 3–7 days to reach you (Monday to Friday). The order cut-off time is 5:00 PM GMT (London). Domestic order handling time is 1-2 business days (Monday to Friday).

Delivery Terms

We utilize DPD & Evri for product delivery.

Change of Address

Once in transit, the delivery address cannot be altered. If you require a change, please contact us within 24 hours of placing your order at Contact@LightGlow.co.uk or visit our physical store.

Cancellations

Cancellations are accepted at any time before the order is dispatched. Once dispatched, kindly refer to our refund policy.

Parcels Damaged In Transit

If you discover that a parcel is damaged in transit, kindly reject it if possible and contact our customer service. For parcels delivered in your absence, reach out to customer service for further instructions.

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