Refund policy

By placing an order on our website, you implicitly agree to the terms outlined below. These policies are designed to ensure your comprehensive understanding of our refund and return procedures and are applicable within the domestic (UK).

A. 30-Day Return Policy

Our 30-day return policy allows you to request a return within 30 days of receiving your order (not every product). To qualify for a return, the item must be in its original condition, unworn or unused, with attached tags, and in the original packaging. Additionally, you must provide the receipt or proof of purchase.

B. Return Process

Initiate a return by contacting us at Contact@LightGlow.co.uk or by visiting our physical store. Upon acceptance of your return, we will furnish you with a return shipping label and provide instructions on where and how to send the package. Please note that items sent back without prior return authorization will not be accepted.

C. Damaged and Incorrect Products or Issues

Inspect your order upon receipt, and promptly notify us if you discover any defects, damages, or if you have received an incorrect item. Contact us immediately to allow us to assess the issue and rectify it. For returns, please contact our customer service via email.

Depending on your location, the time required for your exchanged product to reach you may vary.

D. Exchanges

We exclusively process exchanges for damaged, incorrect, wrongly sized, or defective products. To initiate an exchange, contact us at Contact@LightGlow.co.uk or visit our physical store.

E. Restocking Fee

We do not impose any restocking fees on returns.

F. Refunds

Upon receiving and inspecting your return, we will notify you of the approval or denial of your refund. If approved, the refund will be automatically processed through your original payment method. Please be aware that the processing and posting of the refund by your bank or credit card company may take some time.

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